PRIVACY POLICY

Last updated: Thursday 23rd April 2026

About This Policy

Welcome to https://thetiwico.com (the “Site”). TIWICO is a collaborative technical design and creative design consultancy. We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy governs how we collect, use, and protect information relating to those who visit the Site (“Visitors”) and those who engage with us for professional services (“Clients”).

Definitions

“Personal Data” refers to any information that identifies or can reasonably be used to identify a living individual. This includes, but is not limited to, name, address, telephone number, email address, financial information, and company details. It does not include anonymised or aggregated data from which individuals cannot be identified.

“Visitors” refers to individuals who browse the Site without formally engaging our services.

“Clients” refers to individuals or organisations who contact us, register an enquiry, or engage TIWICO for professional services.

What Personal Data Do We Collect?

We may collect basic contact and profile information from Visitors. From Clients, we collect the following:

  • Full name and job title
  • Business name, address, and contact details (telephone number and email address)
  • The nature, scope, and scale of the project or services required
  • Financial and invoicing information necessary to administer our fee arrangements (including Monthly Retainer, Administration, Consultation, Project Scope, and Milestone Delivery billing)

We do not collect sensitive personal data such as national insurance numbers, government-issued identification, or payment card details directly through the Site.

Who Collects the Information?

Personal data is collected directly by TIWICO. We may also engage third-party service providers — such as accounting software, project management platforms, or cloud storage services — who may process personal data on our behalf. These providers act as data processors under UK GDPR and are required to handle your data only in accordance with our instructions and applicable law.

We do not sell or rent your personal data to any third party.

How Do We Use Your Personal Data?

We use personal data to:

  • Respond to enquiries and provide information about our services
  • Prepare and issue proposals, contracts, and project documentation
  • Administer and deliver professional draught design services
  • Issue invoices and manage payments in accordance with our fee structure
  • Comply with our legal and contractual obligations under UK commercial law
  • Improve the Site and our service offerings

We will only contact you for marketing or informational purposes where you have given your consent, or where we have a legitimate interest in doing so and that interest is not overridden by your rights.

With Whom May Your Information Be Shared?

We do not share your personal data with third parties except in the following circumstances:

  • Service providers: Third-party platforms used to deliver our services (e.g. cloud storage, accounting tools) may process data on our behalf under appropriate data processing agreements.
  • Legal compliance: We will disclose personal data where required to do so by law, court order, or at the request of a regulatory or law enforcement authority.
  • Protection of rights: We may disclose personal data where reasonably necessary to protect the safety or rights of TIWICO, our Clients, or others.

We will never share your personal data with unaffiliated third parties for their own marketing purposes.

How Is Personal Data Stored?

Personal data collected by TIWICO is stored securely using appropriate technical and organisational measures. Access is restricted to authorised personnel only, on a strictly need-to-know basis. We use encrypted storage and secure communications where appropriate.

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

Cookies

A cookie is a small text file stored on your device by a website when you visit it. Your browser returns this file to the website on each subsequent visit.

How We Use Cookies

We use cookies to understand how Visitors use the Site, to improve user experience, and to ensure the Site functions correctly. Cookies may also be set by third-party service providers whose tools are integrated into the Site.

If you do not wish to accept cookies, you may configure your browser to refuse them before visiting https://thetiwico.com. Please note that disabling cookies may affect the functionality of certain features on the Sit

Login and Usage Information

Where applicable, we may collect technical information such as IP addresses, browser types, and usage patterns to analyse trends, maintain Site security, and improve performance. This information is used in aggregate and is not used to identify individual Visitors without cause.

How Do We Keep Your Personal Data Secure?

We take the security of your personal data seriously. Our measures include:

  • Restricting access to personal data to authorised personnel only
  • Regular review of our security systems and practices
  • Use of encryption for sensitive data transmitted over the internet

Whilst we take all reasonable steps to maintain a secure Site and protect your data, no electronic system is entirely immune to error or unauthorised access. We will notify affected individuals and the Information Commissioner’s Office (ICO) in the event of a data breach, as required under UK GDPR.

Your Rights Under UK GDPR

As a data subject under UK law, you have the following rights:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to request correction of inaccurate or incomplete data
  • Right to erasure — to request deletion of your personal data in certain circumstances
  • Right to restriction — to request that we limit how we use your data
  • Right to object — to object to processing based on legitimate interests
  • Right to data portability — to receive your data in a structured, commonly used format

To exercise any of these rights, please contact us using the details below. We will respond within one calendar month, as required by UK GDPR.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

How to Contact Us

To update your personal data, exercise your rights, or raise any concerns regarding this policy, please contact us at:

[email protected]

TIWICO Ltd is registered in England and Wales. Company Registration No.16350225. Registered office: 230 Wood Vale, London SE23 3EA

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.